Our Culture

As a member of the North Shore Healthcare family, our center’s dedicated healthcare professionals strive to deliver quality care to those who have chosen us. Rochester West Health Services’ goal is to create an environment that affords our residents the opportunity to be a partner in the care they receive, to develop trusting relationships with our caregivers, and to reach their highest level of independence. We are passionate about making our center The Right Choice for you or your loved one.

We have been serving the Olmsted and surrounding counties for more than 30 years. We have a strong, long-standing partnership with both Mayo Clinic Health System and Olmsted Medical Center, including physicians and Nurse Practitioners who care for our patients throughout the week. To ensure our patients feel prepared for transitional care, and that we know our patients before they admit, we have a liaison that visits all our patients in the hospital before they admit to our care. We share what they can expect for physical, occupational and speech therapies weekly. We are proud to be on the U.S. News & World Report Best Nursing Home list for 2018.

We recently were awarded a 2019 Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The Award Program has three levels: Bronze, Silver, and Gold. As a recipient of the Bronze – Commitment to Quality Award, we may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria.

Leadership Team

Director of Rehabilitation–Lori Copeman, OT

Lori Copeman, Director of Rehab and Occupational Therapist, graduated with her Master’s Degree in Occupational Therapy in 2001 and has been working in the post-acute and long-term care setting throughout her therapy career. She is passionate about following the elderly population throughout their journeys of gaining independence following illness or injury. She is lymphedema certified and works with people in the post-acute, long-term, outpatient and home care settings.