Frequently Asked Questions

A doctor working with a patient
Visiting hours

We recommend visiting from 8 am until 8 pm, but you are welcome to visit 24 hours a day. We strongly encourage children to visit.

How do I find out about activities provided for the residents?

We encourage you to call our center and ask to speak with our life enrichment director or visit our activities page for detailed examples of daily activities. Each resident is given a monthly calendar to keep them informed of daily activities they can choose to be involved in.

What role does Social Services play?

Our social services team assists both residents and their families during transitional periods while providing residents with essential information, managing requests and concerns, and help with discharge planning.

How is the laundry done? Can family members take laundry home?

Should you wish to have your laundry washed by us, please notify the front office upon admission. Subsequently, if a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week.

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash at our facility.

Can we bring a family pet to visit?

We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash, check with our front desk to see if current vaccination is needed prior to your pets first visit.

How often will a physician or health professional visit my loved one?

Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit. For specific resident visits, please check with the nursing station or ask the front desk.

Can I take my loved one home for a visit?

Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the eave of absence book, located at the nursing station.

Is smoking permitted?

For the safety and welfare of all residents and staff, our center is non-smoking.

Can I bring in my loved one’s favorite food?

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.

Is there someone who provides haircuts?

Yes, we have beauticians available. Contact the front desk to make an appointment or for service questions.

Will my loved one have telephone access?

Our rooms currently feature a telephone hookup. Please inquire about service activation at the front desk. Residents are welcome to bring in a cell phone.

Will my loved one have internet access?

WiFi Internet is provided for residents and their guests.

How often will the Rehabilitation staff work with my loved one?

Depending on the type of rehabilitation and goals set, this can vary. Please speak to the rehabilitation director that can inform you of the rehabilitation program designed for your loved one.

What will Medicare cover?

Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to our center with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact us. We will be able to address any apprehensions you may have regarding any particular staff members.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

Should you have any questions regarding these matters please contact the front desk/receptionist at the facility.

Our admissions coordinators will guide you through the necessary forms required for admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.